At ECHO, we’re dedicated to supporting people experiencing a housing crisis. We focus on delivering services that are respectful and person-centered, while also being effective, efficient, and continuously improving.
Each year, we identify key indicators to answer important questions:
- Are we helping our clients gain long-term stability?
- Are we moving people quickly into permanent housing?
- Are our services delivered with dignity and respect?
- Are we using our resources wisely?
- Are we protecting sensitive data and expanding our community presence?
We track key performance data each quarter to understand what’s working, spot areas for improvement, and make course corrections along the way – all with the goal of achieving better outcomes for the people we serve.
Quarter 3 2025 Highlights
Here are some of the ways we’re continuing to make an impact:
Results for Persons Served
- 36% of clients in Rapid Re-Housing (RRH) or Homelessness Prevention (HP) programs increased their income, maintaining strong progress toward greater financial stability.
- 37% of clients gained or maintained non-cash benefits, showing steady improvement in connecting households with essential supports.
Efficiency & Access
- We moved 76 households into permanent housing this quarter, which is significantly below our goal of 100. This number was likely impacted by the time and effort around moving to our new headquarters
- The average time from enrollment to move-in decreased slightly to 56 days, a positive step toward our long-term goal of moving people home faster.
Client & Stakeholder Experience
- 92% of surveyed clients agreed they were treated with respect, which is slightly below our goal of 95%.
- We continue to seek opportunities to strengthen communication and collaboration with community partners to enhance overall stakeholder satisfaction.
Organizational Priorities
- We welcomed 42 new Facebook followers this quarter, an increase that reflects ongoing community engagement efforts.
- Simulated phishing email failures rose slightly to 4%, but staff continue to demonstrate strong awareness and a proactive approach to cybersecurity.
Thank You!
We’re grateful for the continued dedication of our staff, partners, and supporters who help drive this progress every day. Together, we’re building a community where everyone has a place to call home.
