At ECHO, we’re dedicated to supporting people experiencing a housing crisis. We focus on delivering services that are respectful and person-centered, while also being effective, efficient, and continuously improving.
Each year, we identify key indicators to answer important questions:
- Are we helping our clients gain long-term stability?
- Are we moving people quickly into permanent housing?
- Are our services delivered with dignity and respect?
- Are we using our resources wisely?
- Are we protecting sensitive data and expanding our community presence?
Quarter 4 2025 Highlights
Results for Persons Served
- 34% of households in Rapid Re-Housing (RRH) and Homelessness Prevention (HP) increased their income, remaining above our annual target.
- 38% of households gained or maintained non-cash benefits, showing continued progress toward connecting people with critical supports like SNAP, SSI, and other assistance.
Efficiency and Access
- We moved 91 households into permanent housing, a notable increase from Quarter 3 and closer to our quarterly goal of 100.
- The average time from program enrollment to move-in dropped to 42 days, surpassing our target and marking our strongest performance of the year. This represents a significant step forward in helping people return to stable housing more quickly.
Client Experience & Stakeholder Experience
- 98% of surveyed clients reported they were treated with dignity and respect, exceeding our goal and reflecting the care and professionalism of our staff.
- We continue to seek opportunities to strengthen communication and collaboration with community partners to enhance overall stakeholder satisfaction. Keep an eye out for our 2026 survey during Q2!
Organizational Priorities
- We welcomed 97 new Facebook followers, nearly doubling our quarterly target and highlighting growing community interest in our work.
- Our simulated phishing email failure rate rose to 6.27%, exceeding our internal threshold. While this is an area for improvement, it provides valuable insight that will guide additional staff training and cybersecurity awareness efforts in the coming year.
Looking Ahead
Quarter 4 closed out the year with encouraging momentum, particularly in reducing time to housing and strengthening client experience. We remain focused on continuous improvement as we move into the next year, using this data to refine our approach and deepen our impact.
Thank you to our staff, partners, funders, and supporters who make this work possible. Together, we are helping more people find stability and a place to call home.
