At ECHO, we’re dedicated to supporting people experiencing a housing crisis. We focus on delivering services that are respectful and person-centered, while also being effective, efficient, and continuously improving.
Each year, we identify key indicators to answer important questions:
- Are we helping our clients gain long-term stability?
- Are we moving people quickly into permanent housing?
- Are our services delivered with dignity and respect?
- Are we using our resources wisely?
- Are we protecting sensitive data and expanding our community presence?
We track key performance data each quarter to understand what’s working, spot areas for improvement, and make course corrections along the way – all with the goal of achieving better outcomes for the people we serve.
Quarter 2 2025 Highlights
Here are some of the ways we’re currently making an impact:
Results for Persons Served
- 35% of all clients in Rapid Re-Housing (RRH) or Homelessness Prevention (HP) programs increased their income this quarter, which is above our 25% target.
- 36% of clients gained or maintained non-cash benefits, which is slightly below our goal and an area we’re actively working to address through new staff training.
Efficiency & Access
- We moved 100 households into permanent housing this quarter, meeting our target exactly.
- The average time from program entry to housing move-in has decreased to 57 days, but remains above our stretch goal of less than 45 days.
Client & Stakeholder Experience
- 100% of surveyed clients reported being treated with dignity and respect. This is a meaningful endorsement of the culture we strive to uphold.
- Stakeholder satisfaction is significantly below target at 79%. We’re listening and working to grow trust through stronger communication and collaboration.
Organizational Priorities
- We gained 26 new Facebook followers this quarter, down from 124 in Q1, which is a signal to revisit our social media strategy to improve visibility.
- Simulated phishing email failure dropped to just 2.63%, showing strong staff training and cyber awareness.
Thank You!
We’re proud to share our progress and remain committed to creating a more responsive, respectful, and results-driven approach to addressing homelessness and housing insecurity in our community.
👉 Learn More About Our Programs
👉 Partner with Us
